Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners

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Binding: Paperback EAN: 9781425140328 ISBN: 1425140327 Label: Trafford Publishing Manufacturer: Trafford Publishing Number Of Items: 1 Number Of Pages: 254 Publication Date: 2007-09-20 Publisher: Trafford Publishing Studio: Trafford Publishing
Related Items Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives ITIL Service Support and Service Delivery Process Model Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps Foundations of IT Service Management Based on ITIL® V3 (English version)
Editorial Reviews: The recent version of ITIL is architected around a Service Lifestyle - but what services does IT really deliver that belong to that lifestyle? Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure. It's all here - complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes and much more all packed into this one handbook! Just about every IT service is described in this book. Take what service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfoliios. All the services needed to effectively support and deliver IT services are at your fingertips with this one book.
Spotlight customer reviews: Customer Rating: Summary: Good template for building your first implementation of ITIL Comment: Very well structured foundation for developing the work breakdown structure you need to staff ITIL. Lays a good framework for designing processes to ensure all the bases are covered. I recommend this book as a good suppliment to ITIL adoptors who are laying the groundwork for their organizations. Customer Rating: Summary: Delivers exactly what the cover says it will. Comment: I am an ITIL V2 Service Manager and ITIL V3 Expert with multiple practitioner certifications. I am also an ITIL assessor for an ITIL examination institute. I know Randy Steinberg and teach ITIL for some of the same customers he does. To be perfectly honest, at first I was somewhat skeptical of his idea that all IT organizations deliver essentially the same services. Having read this book, though, I understand now exactly where he is coming from. This book is an excellent starting point and guide to a very, very difficult task for organizations implementing ITIL -- defining the Service Catalog in business language, rather than technical terms. If you consider that a good Service Catalog can lay the foundation for a correct Configuration Management Database, and that the CMDB is the key to good Service Management processes and functions, this book is an invaluable tool for anyone implementing ITIL. Customer Rating: Summary: Awfull book. Read review first! Comment: I'am certified IPSR and IPRC, and i have some knowledge about IT governance and ITIL. I bought this book, hoping that this material could give me a broder view of ITIl and practical examples of ITIL implementations and real-life challenges. However this books its only a service catalog, with a dozens of example services and its descriptions. And thats it! If you're looking for real-life examples or simply ITIL methodology or proccess descriptions forget about it. Take another book. Customer Rating: Summary: Fabulous Comment: Fantastic!!! This book is extremely well written and easy to enjoy - I read through 30 pages or so in no time. I shared the book with my team and my manager immediately turned around and ordered copies for my coworkers - nothing like buying a product that makes you look good to your boss. My team is implementing ITIL and we had some key questions about service definitions that we had been stuck on for months. This book answered all of those questions - better yet, it told us the process we should follow, not just a canned out-of-the-box answer. The Measuring ITIL book is also good (my boss ordered just a couple copies of that for the folks who are doing the metrics for our team). I went ahead and ordered the Implementing ITIL book. If the Implementing ITIL is as good as the other two books, I'm sure we'll find a use for it. Customer Rating: Summary: Excellent Purchase! Comment: This is an outstanding book for those of us trying to create service catalogs. It give you everything you need to build a solid foundation. I've already recommended this to several colleagues. More Reviews